Things you Need to Set Up a Taxi Service

In the modern world where everything is accessible and moves impressively fast, there is also a need for humans to move around their towns and cities faster and more efficiently than ever before. Public transport, although generally very affordable, is not always convenient as it could be. In larger cities, it can be extremely crowded and unappealing. Furthermore, the trains and busses tend to be late, making the already hectic and rushed lifestyle even crazier. This is why there is always going to be a need for better and more convenient transport.

Modern Needs

The problem of getting people from place to place is one that is not going to go anywhere anytime soon. There are more and more people on the planet every day, and they too will eventually start moving around. While many of us might be stuck working from home for the foreseeable future, there is always going to be a demand for a quality transport service. And what better to use both in sticky situations and when you have plenty of time than a reliable taxi service. Now, we know what you mean. It is true that there are multiple taxi services in every town and city, but how many of them are of a higher quality, and how much do the citizens actually like them and enjoy the rides?

A top-tier, near-luxury taxi service is always a breath of fresh air, and customers are practically waiting for one to open no matter where they live. The fact is that their lives will become easier and better once they know they have someone to rely on for their everyday transportation needs. Therefore, if you have been feeling the need to invest or open a new business lately, why not set up a taxi service?

In case you are considering setting up a business of this sort, then you will need to consider making a number of important decisions, plan the right investments, and a number of different contingencies. Worry not, as we are there for you. Without any further ado, let us take a closer look at some of the things you need to consider and decide on before you set up a new taxi service.


There are two ways to do this, and they are directly associated with the amount of capital you have. You can either use your own vehicles or lease them from a reputable car dealership firm like Cab Direct. This the thing that your entire capital will depend on, so choose carefully and think hard about what your best option is. When you are evaluating which cars to invest in, you should be sure to factor in the cost of fuel, maintenance, cleaning, and liveries. The interior of your taxicabs will need to be clean at all times, and fitted with the appropriate computer systems and radios as well as all the safety features to protect the drivers and passengers. Regular mechanic check-ups will also be required.


Whether you plan to drive one of the cars yourself or hire several other people to do so on your behalf, you will need a strong understanding of what is required both from you as the owner and them as employees. Taxi licenses work differently depending on whether you are inside or outside of the capital, so make sure that you have done your homework well before you proceed further.

Vetting your drivers is also critical. They are, after all, going to be in a position of trust, and they will carry the reputation of your business. You will also need to look after them, too. To do this, have a firm policy on the number of hours your drivers are allowed to work in a row and spread them evenly across all of their schedules. You should definitely not play favourites. Sleep deprivation should be treated as seriously as drunk driving in such a line of work, since the drivers will be putting the passenger(s) and the remaining people on the road in direct danger.


Every car that goes out onto the British roads will need to be fully insured and labelled as road legal. In the case of a fleet of taxicabs, it is worth looking into more specialised insurers that are willing to give you certain discounts and benefits since you will register a number of vehicles with them. The larger the fleet, the more inevitable it becomes that you will at some point run into a problem. To be ready at all times, you should always make sure that you have the right safety net protocols in position before that happens. The last thing you want is a problem on your hand regarding not only unhappy and stranded customers, but drivers that had no idea in what kind of condition their trusty taxis were all that time.


Even if you do not need to have the facility to store all of your taxis yourself, you will still need a physical premise from which you will operate and conduct your business. While much administration can be done from the comfort of a home office, there are substantial benefits to having an office. At home, the constant phone ringing and typing will probably be too much for other family members or roommates. As a matter of fact, you will probably need at least a few phones that will all need to be manned constantly.

As a taxi service, having a call centre the appropriate software and the right kind of customer service is essential. None of these are things that call centre workers will want to bring home with them. A small office space is more than enough to start, after which you can upgrade to a place with two or three separate offices. Administration and paperwork could be done in one, customer service in the other, and the main call centre work with ride scheduling and planning could take up the biggest room. As your business grow, so should the office, the work force, and the fleet of taxis. Sooner than later, you will have dozens of cars and thousands of satisfied customers!