Questions to Ask Your Service Advisor

Are you considering taking the car to a service advisor for an oil change or other maintenance services?

While it’s good to trust the mechanic’s expertise, it’s also essential to be sure that you understand precisely what is being done and why.

Asking questions can help ensure that the vehicle receives the proper servicing – which will keep it running smoothly and efficiently.

This blog post focuses on essential questions you should always ask during each service appointment with the mechanic. Read on to learn more!

1. What is the problem?


The first question you should ask the service advisor is about the problem.

You want to ensure you understand the issue before authorizing any repairs. It is essential as some car mechanics may recommend costly maintenance or repairs that are not necessary.

Be sure to get a thorough explanation of the problem and any associated symptoms before agreeing to any work.

If you want to check the car with a reliable mechanic, apply for advice from the Subaru mechanic near you.

2. What are the potential causes of the problem?

When the mechanics tell you the problem, you should ask what caused it to avoid repeating the same mistake.

For example, you might ask, “Are there any common issues that can cause this problem?” or “Can you give me some examples of the things that could have gone wrong?”.

If the car has an engine issue or any other mechanical problem, speak with a skilled mechanic who can help resolve the issue and provide tips for preventing similar issues.

3. Is there anything I can do at home to minimize or prevent this issue in the future?


Taking care of a car is not something that should be taken lightly, and making sure you keep up with regular maintenance can help minimize issues in the long run.

Talking to a mechanic before any more extensive repairs or improvements are made is brilliant, as they can provide helpful advice and information.

Asking the mechanic if you can do anything to minimize potential future issues can save you time, money, and hassle down the road. Understanding what goes into maintaining your car and following the recommended steps will give you peace of mind for years to come.

4. What are my repair options?

Once you understand the problem, you should ask the advisor about your repair options.

Sometimes, there may be more than one way to fix the issue. Your advisor should explain the pros and cons of each option so that you can make an informed decision.

5. How much will the repairs cost?

Before authorizing any repairs, you will need to know how much they will cost. Your service advisor should be able to give you an estimate of the total cost of the repairs, including parts and labor. You may want a second opinion if the estimate is significantly higher than expected.

Also ask about the payment arrangements they offer. Do they charge by the hour or by the day? Do they now accept pre-authorized debits? Learn more about its benefits here.

6. How long will the repairs take?


Another vital question to ask your service advisor is how long the repairs will take.

In some variants, you can have the repairs done while you wait.

However, if the repairs take several hours or more, you may need to make other arrangements, such as renting a car.

7. Can you provide me with a written estimate of the work that needs to be done?

If your car needs repair, you should always ask your mechanic for a written estimate of the necessary repairs and services before getting any work done.

Doing so will provide you with a detailed, itemized account of what needs to be done and how much it will cost, allowing you to make an informed decision about whether or not to go ahead with the service. A written estimate also records if anything goes wrong with the repair job.

So avoid any unpleasant surprises later – always insist on a written estimate from the mechanic before they start the work.

8. How do I keep my car in optimal condition between service appointments?

Along with asking about the repairs, it’s also a good idea to ask your service advisor about ways to keep your car in tip-top shape.

Some common maintenance tips include performing regular oil changes, checking tire pressure and air filers, and taking your car in for regular tune-ups.

By following these simple tips, you can keep your car running smoothly and efficiently between service appointments, saving you time and money in the long run.​

9. Do I need any additional repairs or services?


You should ask your service advisor if there are any other repairs or services that you should consider.

It may include replacement parts, such as new tires or brake pads, or specialized maintenance services, like an engine flush or transmission check-up.

By asking about additional repairs and services in advance, you can prevent unexpected costs and ensure that your car is always in good condition.

10. Are there any discounts available?

If repairs are too expensive, please ask if any discounts are available.

Many service centers offer AAA members, seniors, and military personnel discounts.

Additionally, some service centers offer coupons or specials on their website or in local newspapers.

11. What is your warranty policy?

Before authorizing any repairs, you should also ask about the service center’s warranty policy.

Most service centers offer a warranty on parts and labor for a certain period after the repairs are completed. If repairs go wrong within the warranty period, you should not have to pay for them again.

12. Do you have a loaner car available?


If your car has been in the service shop for quite a long time, you may need to make other transportation arrangements.

Some service centers offer loaner cars that customers can use while their vehicle is being repaired.

If this is not an option at your service center, you may need to take public transportation or rent a car.

Don’t hesitate to ask questions

Asking these questions before each service appointment can help ensure that you are happy with the work performed by your mechanic.

By taking the time to understand the problem and ask about any available discounts, you can save money and ensure your car is well-maintained.

Now that you understand what to ask during your service appointments, set up an appointment with the right mechanic today!